Thank you for visiting our web store, www.emergencysightandsound.com. Emergency Sight & Sound, L.L.C. and its affiliates provide our services to you; the consumer, whom of which are subject to the following conditions. Please read thoroughly.
All new products sold at EMERGENCYSIGHTANDSOUND.COM and in store are backed by factory warranties. We are glad to help with any warranty claim that you may suffer. We will also make sure you get your defective product handled without stress with a quick turn around. In some cases, your claim would be best handled through the manufacturer, and should be returned to the factory for service. If this should arise, remember, we are here for you and will assist in any way possible.
We accept MasterCard, Visa, Discover and American Express as well as PayPal.comR. PayPal.comR accepts most major credit cards. Emergency Sight & Sound, L.L.C. does not offer any in-house credit with the exception of a pre-approved department, whom of which will receive a net 30 account. Pre-approved sub-dealers who must meet certain criteria are also eligible for a net 30 account. Invoices not paid at the completion of 30 days will be assessed a 20% monthly finance charge on each months' (NET30) ending balance. Consequently, any future orders will be withheld until a $0 balance has been established.
In the event a buyer wants to return an item, notification of the return must be made with in 24 hours of receipt of product, an RMA must be assigned, and product must be returned to Emergency Sight & Sound, L.L.C. within 7 days of notification. A 15% re-stocking fee will be assessed and the buyer must pay shipping back to Emergency Sight & Sound, L.L.C.. If the item purchased was not as described or did not function as described and was an error of Emergency Sight & Sound, L.L.C., then notification must be made, an RMA number assigned to the product, and the item must be returned within 7 days of product receipt and 100% refund will be sent to the buyer. All credits will be entered once the returned product is in our possession.
Laws and codes regarding the use of emergency warning devices vary from state to state. Some items are restricted or considered illegal to use in one jurisdiction and not in another. Some items and color combinations are restricted to law enforcement and emergency personnel only. When you, the customer, place an order with Emergency Sight & Sound, L.L.C. via web store or in person, for a restricted item, you are stating that you are authorized to make such a purchase and that you are in compliance with all local, state, and federal laws concerning the purchase and/or use of that product and release Emergency Sight & Sound, L.L.C. of any civil or criminal responsibility. In summary, all emergency vehicle products purchased from Emergency Sight & Sound, L.L.C. are the sole responsibility of the purchaser. Any unauthorized use/abuse of equipment or lighting sold will be the burden of the buyer/purchaser.